Privacy policy

Privacy Policy

Effective as of June 16, 2026

This Privacy Policy explains how ENORDA s.r.o. trading as Teenwear collects, uses, stores, shares and protects your personal data when you use our website, mobile application, checkout, customer support, marketing channels or any other Teenwear services.

We process personal data in accordance with the General Data Protection Regulation, applicable Slovak law and other privacy laws that may apply depending on your location.

This policy applies to teenwear.eu and other official Teenwear domains operated by ENORDA s.r.o.

Controller

The data controller responsible for your personal data is:

ENORDA s.r.o.
Rastislavova 2093/12
911 05 Trenčín
Slovakia
Company ID: 46280839
Tax ID: 2023308837
VAT: SK2023308837

Privacy contact: privacy@teenwear.eu
Legal contact: legal@teenwear.eu

We have not appointed a formal Data Protection Officer. Privacy-related requests can be sent to the contact email above.

Quick Summary

We collect data to process orders, deliver products, provide support, improve Teenwear and run marketing.

We do not store full card details. Payments are processed by payment providers.

We use cookies and tracking for website functionality, analytics and advertising, depending on your consent and settings.

We may share data with service providers such as Shopify, payment providers, couriers, analytics tools, advertising platforms and support tools.

You have rights including access, correction, deletion, objection, restriction, portability and withdrawal of consent where applicable.

Personal Data We Collect

Depending on how you use Teenwear, we may collect and process the following categories of personal data:

  • Contact data: name, email address, phone number, shipping address and billing address.
  • Account data: login details, account settings, profile information and saved preferences.
  • Order data: order number, products ordered, order history, delivery status, returns, refunds and customer service notes.
  • Payment data: payment method, payment status, transaction references and fraud-check information. We do not store full card numbers.
  • Communication data: emails, chat messages, reviews, feedback, complaints, support requests and survey responses.
  • Marketing data: newsletter preferences, consent status, campaign interactions, discount usage and advertising audiences where applicable.
  • Device and usage data: IP address, browser type, device type, operating system, referring pages, pages viewed, clicks, session data, approximate location, cookie identifiers and similar technical data.
  • Data from partners: information from advertising platforms, analytics providers, social networks, logistics partners, fraud prevention tools or other service providers where legally permitted.

How We Collect Personal Data

We collect personal data when:

  • you place an order or create an account;
  • you contact customer support;
  • you submit a return, refund request, complaint or review;
  • you sign up for marketing or participate in promotions;
  • you browse our website or app;
  • you interact with our ads, emails, social media or third-party platforms;
  • our service providers send us information needed to operate Teenwear.

Why We Use Your Data

We use personal data only when we have a legal basis to do so. The main purposes and legal bases are:

Order processing and delivery: to process your order, accept payment, ship products, provide tracking and handle returns. Legal basis: performance of a contract.

Customer support: to answer questions, solve issues, handle complaints, process returns and manage refunds. Legal basis: performance of a contract and legitimate interest.

Legal and accounting obligations: to keep invoices, tax records, accounting documents and legally required records. Legal basis: legal obligation.

Fraud prevention and security: to detect suspicious orders, prevent misuse, protect our website and enforce our terms. Legal basis: legitimate interest and legal obligation where applicable.

Marketing emails and SMS: to send offers, product updates and promotions where allowed. Legal basis: consent or legitimate interest where permitted by law.

Personalized ads and analytics: to measure performance, improve ads, build audiences and understand how customers use Teenwear. Legal basis: consent where required, or legitimate interest where legally permitted.

Website improvement: to understand technical issues, improve layout, products, speed, customer experience and services. Legal basis: legitimate interest.

Reviews and user content: to display and manage reviews, feedback and customer content. Legal basis: consent, contract or legitimate interest depending on the context.

Where we rely on legitimate interest, we balance our interest against your rights and freedoms. You may object to processing based on legitimate interest where GDPR gives you that right.

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, SDKs and similar technologies to make the website work, remember your preferences, measure traffic, improve performance and show relevant ads.

Some cookies are essential and are needed for the website, checkout and security to work. Other cookies, such as analytics and advertising cookies, are used based on your consent where required.

You can manage or withdraw your cookie consent through the cookie banner or cookie settings available on our website. For more details, please see our Cookie Policy.

Server-Side Tracking and Advertising

We may use server-side tracking and advertising tools, including Meta Conversions API, Meta Pixel, Google tools, TikTok tools, wetracked.io or similar technologies, to measure and improve advertising performance.

These tools may process technical and event data such as IP address, browser and device information, hashed email address, order events, product views, checkout events and purchase events.

Where legally required, these technologies are used only after you give consent. You can change your cookie and advertising preferences through our cookie settings.

Direct Marketing

If you sign up for marketing or where the law allows us to contact existing customers about similar products, we may send you emails, SMS, push notifications or other marketing messages.

You can unsubscribe at any time by clicking the unsubscribe link in our messages or by contacting us at privacy@teenwear.eu.

Unsubscribing from marketing does not stop important transactional messages, such as order confirmations, shipping updates, return updates or legal notices.

How We Share Your Data

We may share personal data with trusted third parties when needed to operate Teenwear, fulfill orders, provide support, comply with law or improve our services.

  • E-commerce platform providers: for website, checkout, order management and store functionality.
  • Payment providers: to process payments, refunds, fraud checks and chargebacks.
  • Shipping and logistics partners: to deliver orders, provide tracking, handle returns and resolve delivery issues.
  • Returns and support tools: to manage return requests, customer messages, complaints and support tickets.
  • Marketing and advertising partners: to send campaigns, measure performance and show relevant ads where legally permitted.
  • Analytics and tracking providers: to understand website usage, fix issues and improve performance.
  • IT, hosting and security providers: to run, protect and maintain our systems.
  • Professional advisors: including accountants, lawyers, auditors and insurers.
  • Authorities: where required by law, court order, tax rules or valid legal request.
  • Business successors: if Teenwear or its assets are sold, merged, transferred or reorganized.

We require service providers to process personal data only for agreed purposes and to protect it with appropriate security measures.

International Data Transfers

Some of our service providers, tools or partners may process personal data outside the European Union or European Economic Area, including in the United States or other countries.

Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy decisions, Standard Contractual Clauses, contractual protections or other lawful transfer mechanisms under GDPR.

You can contact us at privacy@teenwear.eu if you want more information about international transfer safeguards.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Order, invoice and accounting data: kept for the period required by tax, accounting and commercial laws, typically up to 10 years where applicable.

Customer support and return records: kept as long as needed to handle the request, protect our rights and comply with legal obligations.

Account data: kept while your account is active and for a reasonable period after deletion if needed for legal, fraud prevention or accounting reasons.

Marketing data: kept until you unsubscribe, withdraw consent or object, unless we need to keep a suppression record to respect your opt-out.

Cookie and analytics data: kept according to our Cookie Policy and the settings of the relevant tools.

Legal dispute data: kept as long as necessary to establish, exercise or defend legal claims.

When personal data is no longer needed, we delete it, anonymize it or restrict access to it where appropriate.

Your GDPR Rights

If GDPR applies to you, you may have the following rights:

  • Right of access: to know whether we process your data and receive a copy of it.
  • Right to rectification: to correct inaccurate or incomplete data.
  • Right to erasure: to request deletion of your data where legally possible.
  • Right to restriction: to ask us to limit how we use your data.
  • Right to data portability: to receive certain data in a structured, commonly used format.
  • Right to object: to object to processing based on legitimate interest, including direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
  • Right to lodge a complaint: with a data protection supervisory authority.

To exercise your rights, contact us at privacy@teenwear.eu.

We may need to verify your identity before responding. Some rights are not absolute and may be limited by legal obligations, fraud prevention, accounting rules or legal claims.

Supervisory Authority

If you believe your personal data rights have been violated, you may contact the Slovak supervisory authority:

Úrad na ochranu osobných údajov Slovenskej republiky
Hraničná 12
820 07 Bratislava 27
Slovak Republic
Website: dataprotection.gov.sk

You may also contact the supervisory authority in your EU or EEA country of residence.

Automated Decision-Making and Profiling

We do not use automated decision-making that produces legal effects or similarly significant effects for customers within the meaning of GDPR Article 22.

We may use profiling or segmentation for marketing, fraud prevention, product recommendations, analytics and advertising measurement. This may include grouping customers based on order behavior, website activity, product interests or engagement with ads and emails.

Where required by law, this type of processing is based on consent and can be managed through cookie settings or marketing preferences.

Children and Minors

Teenwear products are intended for teenagers and young adults, but purchases may only be made by persons who have legal capacity to enter into a contract, or with the consent and supervision of a parent or legal guardian where required by law.

We do not knowingly collect personal data from children under 16 without appropriate parental or guardian consent where such consent is legally required.

If you believe that a child has provided us with personal data without the required consent, contact us at privacy@teenwear.eu and we will take appropriate action.

Security Measures

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, encryption or secure transmission where appropriate, account security measures, service provider controls and internal procedures.

No online service is 100 percent secure. We therefore cannot guarantee absolute security, but we work to protect your data in a commercially reasonable and legally required way.

Your Choices

  • Marketing: you can unsubscribe from marketing emails or messages at any time.
  • Cookies: you can manage cookie preferences through our cookie banner or cookie settings.
  • Account data: you can update certain account information by logging into your account where available.
  • Privacy rights: you can contact us at privacy@teenwear.eu to exercise your rights.

Notice to California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include the right to know what personal information we collect, use, disclose or share, the right to request deletion or correction, the right to opt out of sale or sharing of personal information where applicable, and the right not to be discriminated against for exercising your privacy rights.

We do not sell personal information for money. Some advertising or analytics activities may be considered “sharing” under California law. You can manage advertising cookies through our cookie settings or contact us at privacy@teenwear.eu.

Other Regions

Depending on where you live, you may have additional privacy rights under local laws. We will handle privacy requests in accordance with applicable law.

If you are located outside the European Union or European Economic Area and want to exercise privacy rights, contact us at privacy@teenwear.eu.

Other Websites and Services

Our website may contain links to third-party websites, apps, platforms or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you through the website, email or another suitable method.

The version published on our website is the current version.

Contact

If you have questions about this Privacy Policy or your personal data, contact us at:

Privacy: privacy@teenwear.eu
Legal: legal@teenwear.eu

ENORDA s.r.o. – Teenwear
Attn: Legal and Privacy
Rastislavova 2093/12
911 05 Trenčín
Slovakia

Nothing in this Privacy Policy limits mandatory rights granted to individuals under applicable privacy and data protection laws.